Shipping Policy

At Celes, we aim to deliver your order as quickly and smoothly as possible.

Shipping Timeframes

Order Processing

• Orders are processed Monday to Friday

• Processing time is typically 1–2 business days

• During busy periods, processing may take slightly longer

• You will receive a shipping confirmation email once your order has been dispatched

Estimated Delivery Time

• Standard delivery time: 6–10 business days

Please note that delivery times may vary slightly depending on your location, local courier operations, weather conditions, or other external delays.

Order Tracking

• Tracking information will be sent via email once your order ships

• Please allow 2–5 business days for tracking updates to become active

• If you need assistance with tracking your order, contact us at:

support@celes.co.za

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

• Address changes may not be possible after an order has been placed

• Celes is not responsible for delays or delivery issues caused by incorrect shipping details

Lost or Missing Packages

If your package appears delayed or missing:

• Please first check with your local courier or neighbors

• Allow a short additional delivery window in case of courier delays

• If the issue persists, contact support@celes.co.za and our team will assist you

Damaged Deliveries

If your package arrives damaged:

• Take clear photos of the package and product

• Contact support@celes.co.za within 48 hours of delivery

• Include your order number and photos of the damage

We will work with you to resolve the issue as quickly as possible.

Customer Support

Email: support@celes.co.za

Response Time: Within 1–2 business days

Policy Updates

Celes reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page.